Policies
Refund Policy
This policy describes cancellation, refund eligibility, and refund processing for purchases made from us.
Preamble: Definitions and Scope
Throughout this document, the terms “Fullstacko,” “we,” “us,” and “our” refer collectively to the Fullstacko brand and its governing legal entity, Fullstacko Info Solutions LLP.
This Refund Policy applies to purchases of software subscriptions, digital products, and digital services sold directly by Fullstacko.
This policy does not apply to purchases made through third-party marketplaces, resellers, or other external platforms. Such purchases are governed by the refund policies of the respective provider.
Refund Principles
We aim to be fair, transparent, and practical when handling refund requests.
Payments made through our website are processed by Razorpay. When a refund is approved, we initiate the refund through Razorpay. The timing of when funds are credited back to your account depends on your payment method, bank, card issuer, and applicable payment networks.
While we will assist where possible, processing times after a refund is initiated are outside our direct control.
Refund Eligibility
Initial Purchases
If you are a first-time customer and wish to cancel your purchase within 14 calendar days of the original transaction date, you may request a refund.
Refund requests are reviewed individually and may take into account factors such as service usage, account activity, delivery status, and the circumstances of the request.
Subscription Renewals
Subscription renewal charges are generally non-refundable.
You may cancel a subscription at any time to prevent future renewals. Cancellation will take effect at the end of the current billing period, and access will remain available until that date.
Free Trials and Promotional Credits
Free trials, promotional credits, discounts, and other non-monetary offers are not refundable.
If you believe you were charged incorrectly during a trial period or promotional offer, contact us and we will investigate the matter.
Custom or Bespoke Services
Custom development work, consulting engagements, implementation services, and other bespoke services are generally non-refundable once work has commenced or deliverables have been provided, unless otherwise agreed in writing.
Processing Fees
Payment processor, banking, and card network fees may be non-recoverable.
Where such fees cannot be recovered from the payment provider, we reserve the right to deduct those amounts from the refunded value where permitted by applicable law. Any deductions will be disclosed before the refund is finalized.
Requesting a Refund
To request a refund, email us and include:
- Full name
- Contact email address
- Order number, payment reference, or Razorpay transaction ID
- Product or service purchased
- Date of purchase
- Reason for the refund request
Providing complete information helps us process requests more efficiently.
Refund Review and Processing
Review
We may request additional information to verify the purchase or understand the circumstances of the request.
We aim to review and respond to refund requests within 5 business days.
Approval
If a refund is approved, we will initiate the refund through our payment provider and notify you by email.
Timing
After a refund has been initiated, funds are typically returned within 5–14 business days.
Actual processing times vary depending on the payment method and financial institution involved. Some banks and card issuers may require additional time.
Refund Method
Refunds are normally issued to the original payment method used for the purchase.
If returning funds to the original payment method is not possible, we may offer an alternative resolution, such as account credit, subject to appropriate verification.
Chargebacks and Payment Disputes
If you dispute a transaction through your bank, card issuer, or payment provider, the dispute process will be handled through the relevant financial institutions and payment networks.
We may provide transaction records, account activity, service usage information, and other relevant evidence where necessary to respond to a disputed charge.
If a dispute is resolved in our favor, we reserve the right to restore charges, suspend services, or take other reasonable actions consistent with the outcome of the dispute process.
Access Following a Refund
Where a refund is issued for a subscription, digital product, or digital service, access to the refunded service, product, account features, or associated licenses may be suspended or terminated upon completion of the refund.
Exceptional Circumstances
We may approve refunds outside the situations described above in exceptional circumstances, including:
- Material service failures that prevent reasonable use of the service and cannot be resolved within a reasonable timeframe.
- Duplicate payments or billing errors.
- Unauthorized or fraudulent transactions confirmed through investigation.
Approval of such refunds remains at our discretion and will depend on the facts of the specific case.
Changes to This Policy
We may update this Refund Policy from time to time.
Any updates will be published on this page with a last updated date where appropriate. Continued use of our services following the publication of updated terms constitutes acceptance of the revised policy.