Refund policy

Preamble: Definitions and Scope

Throughout this document, the terms “Fullstacko,” “we,” “us,” and “our” refer collectively to the brand “Fullstacko” and its governing legal entity, “Fullstacko Info Solutions LLP.” All policies, terms, and conditions outlined herein apply to Fullstacko Info Solutions LLP and the services it provides under the Fullstacko brand.

Scope of Policy:

This refund policy applies to all digital products and online services purchased directly from Fullstacko, including but not limited to online courses, e-books, software licenses, subscriptions, advertising, marketing, sales, content and consulting services. As we do not sell physical products, this policy pertains exclusively to intangible goods and services.

Our Commitment to Satisfaction:

At Fullstacko, we are committed to providing high-quality solutions and services. Your satisfaction is important to us. We understand that circumstances may arise where you need to request a refund, and this policy outlines the procedures for such requests.

14-Day Cooling-Off Period:

In alignment with common consumer cancellation rights for digital purchases, and reflecting the spirit of payment processor terms such as those offered by Paddle, Fullstacko offers a 14-day cooling-off period for most digital products and online services.

• Eligibility: You are eligible for a full refund if you cancel your purchase within fourteen (14) calendar days from the date of your initial purchase.
• Exclusions from Cooling-Off Period:
  • Fully Consumed Services: If the online service or digital product has been fully utilized or consumed by you within the 14-day period (e.g., if you have downloaded all content, completed a significant portion of an online course, or used a one-time service to its completion), you may no longer be eligible for a refund under this cooling-off period.
  • Subscription Renewals: This 14-day cooling-off period applies only to the initial purchase of a subscription. Subsequent renewals of subscriptions are generally non-refundable, but you can cancel future renewals at any time according to the terms of your subscription.
  • Customized or Personalized Services: Services that are specifically customized or personalized for you, once work has commenced or the service has been delivered, may not be eligible for a refund.

Refund Request Procedure:

To request a refund, you must:

1. Contact Us: Send an email to support[at]fullstacko.com with the subject “Refund Request.”
2. Provide Information: Include the following details in your email:
   • Your full name
   • The email address used for the purchase
   • Your order number or transaction ID
   • The name of the digital product, service, or solution you wish to refund
   • The date of purchase
   • A brief reason for your refund request (this helps us improve our services).

Refund Processing:

• Review: Upon receiving your refund request, we will review it against the terms outlined in this policy.
• Confirmation: If your request is approved, we will notify you via email.
• Reimbursement: Refunds will be processed to the original payment method used for the purchase. Please allow [e.g., 5-10 business days] for the refund to appear on your statement, depending on your bank or payment provider.
• Service Termination: Upon approval and processing of a refund, your access to the digital product or online service will be immediately terminated.

Exceptions and Special Circumstances:

• Technical Issues: If you experience significant technical issues with our digital products or services that prevent their use, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a refund outside the standard 14-day period. Such cases will be reviewed individually.
• Misrepresentation: If the digital product or service was significantly misrepresented on our website, you may be eligible for a refund.
• Third-Party Platforms: Purchases made through third-party platforms or marketplaces are subject to their respective refund policies. Fullstacko’s refund policy applies only to purchases made directly on our website.

Changes to This Policy:

Fullstacko reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will be revised. Your continued use of our services after any such changes constitutes your acceptance of the new policy.