Customer Support Agent

An AI agent designed to assist users by understanding requests, providing information, and performing tasks through conversation, tools, and automation.

An AI agent specialized in a specific domain of knowledge or expertise, enabling it to perform domain-specific tasks with greater accuracy and contextual understanding.

A software system that perceives its environment, reasons about goals, and autonomously performs actions using AI models, tools, memory, and workflows.

A collaborative approach in which humans actively participate in an AI system's operation by reviewing, approving, correcting, or guiding its decisions or actions, improving accuracy, safety, accountability, and overall system performance.

The process of transferring a task, decision, or interaction from an AI system to a human or another specialized agent when predefined conditions, limitations, or risks are encountered.